9. FIVE WHYS????? (Questioning, Discussion, Feedback, Writing)
Description: The Five Whys is a systematic problem-solving technique.
Application: Use this protocol to solve problems through questioning.
Process: Identify a problem. Group the students into teams and tell them to develop a corresponding problem statement. Ask the first “why” of the team: why is this or that problem taking place? Ask four more successive “whys,” repeating the process for every statement and recording the information on a poster board (Addendum N). Remind students that they have identified the root cause when asking “why” yields no further useful information. Extend the learning by suggesting the team create a step-by-step solution to the problem, compare with others, and turn in.
Description: The Five Whys is a systematic problem-solving technique.
Application: Use this protocol to solve problems through questioning.
Process: Identify a problem. Group the students into teams and tell them to develop a corresponding problem statement. Ask the first “why” of the team: why is this or that problem taking place? Ask four more successive “whys,” repeating the process for every statement and recording the information on a poster board (Addendum N). Remind students that they have identified the root cause when asking “why” yields no further useful information. Extend the learning by suggesting the team create a step-by-step solution to the problem, compare with others, and turn in.
Reference and/or for more information:
9. Five Whys ?????
http://www.mindtools.com/pages/article/newTMC_5W.htm
9. Five Whys ?????
http://www.mindtools.com/pages/article/newTMC_5W.htm
